Privacy Policy

Last Updated: July 22nd, 2025

This policy explains how 1378622 B.C. Ltd. dba Stitch IT Solutions (“we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information on www.stitchitsolutions.com, in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Accountability for Your Information

We are responsible for protecting your personal data and have implemented administrative, technical, and physical safeguards (encryption, access controls, secure servers, staff training, and audits). Our designated Data Compliance Officer (or Privacy Officer) oversees our compliance efforts and ensures your information is handled appropriately. Please use the following in the subject section of the email and use the information below if you have any questions.

Purpose of Collection and Consent

We collect personal information (e.g., name, contact, technical usage data) only when necessary to provide and improve services, respond to enquiries, or meet legal requirements. By interacting with us—such as submitting forms—you consent to this collection and use, limited strictly to these purposes.

Use, Disclosure & Retention

We use and disclose your personal data only for the originally stated purposes—or with your additional consent, or as required by law. We retain personal information only as long as needed to deliver requested services or as legally required, after which it is securely destroyed or anonymized.

Third-Party Service Providers

In the course of our operations, we may engage trusted third-party service providers who perform services on our behalf, such as hosting, data analytics, and customer relationship management. These providers only have access to personal data necessary to perform their functions and are contractually obligated to uphold standards of confidentiality and data protection that are consistent with our own practices.

Ensuring Data Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. You can help by notifying us of any changes.

Cross-Border Transfers

Some of our service providers may be located outside Canada. Before any transfer, we ensure that your personal information will be protected through robust contractual agreements or by confirming equivalency in data protection standards.

Your Rights

You have rights regarding your personal information held by us, including the right to:

  • Update or correct the data we hold
  • Request a copy of your personal data
  • Ask how your data is being used
  • Receive a list of third-party disclosures
  • Withdraw consent (where applicable)

To access or correct your data, or for explanations on how your information is used, email our Privacy Officer.
Requests are typically fulfilled within 30 business days and may incur a nominal retrieval fee where permitted by law.

Making a Complaint

If you have concerns about your personal data or our compliance, please contact our Privacy Officer first. You may escalate the issue by filing a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for BC.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site performance, remember preferences, and analyse usage. For details, see our Cookie Policy.

Policy Updates

This policy may be updated periodically. Any changes will be posted to this page. Continued use of the site implies acceptance of any updates.

Contact Us

For all privacy-related inquiries or to exercise your rights, please contact:

  • 1378622 B.C. Ltd. dba Stitch IT Solutions
  • Email: contact@stitchitsolutions.com
  • Address: 722 5307 Victoria Drive, Vancouver, BC, Canada
  • Business Number: BC1378622